Carpet Cleaners N4 Terms and Conditions of Service
These Terms and Conditions set out the agreement between Carpet Cleaners N4 and any person or organisation booking or receiving cleaning services from us. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Company means Carpet Cleaners N4, the cleaning service provider.
Client means the person or organisation booking or receiving the services.
Premises means the property or location where the services are to be provided.
Services means any carpet, rug, upholstery, mattress, hard floor, or related cleaning service provided by the Company.
Agreement means the contract between the Client and the Company comprising these Terms and Conditions and the specific details confirmed in the booking.
2. Scope of Services
The Company provides professional cleaning services for carpets, rugs, upholstery, and related soft furnishings, as well as certain hard floor areas where agreed. The precise scope of Services, including the areas and items to be cleaned, will be confirmed at the time of booking or in any written confirmation sent to the Client.
The Company reserves the right to refuse, suspend, or discontinue any Service where it is unsafe, impractical, unlawful, or where the Client has failed to provide accurate information or adequate access to the Premises.
3. Booking Process
Bookings may be requested by the Client through the Company’s accepted communication channels. A booking is not confirmed until the Company has provided explicit confirmation, which may be by written message or other acknowledged method.
When making a booking, the Client must provide accurate information, including but not limited to:
Full address of the Premises.
Type and approximate size or number of rooms, carpets, rugs, or items to be cleaned.
Any known stains, damage, heavy soiling, or special conditions.
Any access restrictions, parking limitations, or time constraints.
The Company may request additional details or photographs to assess the work required and to provide an estimated price or time frame.
All bookings are subject to availability. The Company reserves the right to decline or modify a booking request, or to propose alternative dates or times, particularly during busy periods or where staff or equipment are not available.
4. Estimates and Pricing
Any quote or estimate provided by the Company is based on the information supplied by the Client and on the Company’s standard pricing structure. Quotes are generally given as fixed prices for specified items or areas, or as an hourly rate where applicable.
The Company reserves the right to adjust the price if, upon arrival at the Premises, the work required differs materially from that described by the Client. For example, if the area is larger than stated, additional rooms or items are added, there is heavy soiling, or there are unforeseen access or safety issues, the Company may revise the price. Any revision will be communicated to the Client before commencement or as soon as reasonably practicable.
All prices are quoted in pounds sterling and may be inclusive or exclusive of VAT depending on the Company’s status and applicable law. Any applicable taxes will be clearly identified to the Client.
5. Payments and Charges
Payment is due in accordance with the terms communicated at the time of booking. The Company may require:
Full payment on completion of the Service at the Premises.
An advance deposit to secure the booking, with the balance due on completion.
Full payment in advance for certain Services or for new Clients.
Accepted payment methods will be communicated by the Company and may include card payments, bank transfer, or other approved methods. Cash may be accepted at the Company’s discretion.
Where payment is not received when due, the Company reserves the right to charge interest at the maximum rate permitted by law on the overdue amount, and to recover any reasonable costs of collection. The Company may also suspend or refuse further Services until all outstanding sums have been paid in full.
6. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving the Company advance notice. The following will usually apply, unless otherwise stated directly to the Client:
If the Client cancels or reschedules more than 48 hours before the scheduled start time, no cancellation fee is normally payable.
If the Client cancels or reschedules less than 48 hours but more than 24 hours before the scheduled start time, the Company may charge a partial cancellation fee or retain all or part of any deposit to cover costs and lost bookings.
If the Client cancels or reschedules less than 24 hours before the scheduled start time, or fails to provide access when the cleaners arrive, the Company may charge up to the full price of the booked Service.
Where the Company needs to cancel or reschedule due to staff illness, equipment failure, severe weather, or other circumstances beyond its reasonable control, the Company will inform the Client as soon as possible and will offer an alternative appointment. The Company will not be liable for any indirect loss suffered by the Client as a result of such cancellation or rescheduling.
7. Access, Parking, and Client Obligations
The Client must ensure that the Company’s staff have safe and reasonable access to the Premises at the agreed time. This includes providing keys, access codes, or the presence of the Client or an authorised representative where required.
The Client must ensure that there is suitable parking for the Company’s vehicle close to the Premises, and must inform the Company in advance of any parking restrictions. Any parking fees, permits, or penalties arising from inaccurate information provided by the Client may be added to the Client’s invoice.
The Client is responsible for moving small and fragile items from the areas to be cleaned and for securing valuables. The Company’s staff are not obliged to move heavy furniture, personal items, or electrical equipment. Where the Client requests assistance with moving items, this is entirely at the Client’s risk, and the Company accepts no liability for damage arising from such movement unless caused by the Company’s proven negligence.
8. Condition of Carpets and Furnishings
Prior to the start of the Service, the Client must inform the Company of any known defects, damage, or vulnerabilities in carpets, rugs, upholstery, flooring, or other surfaces to be cleaned. This includes issues such as loose seams, weakened fibres, faded dyes, shrinkage risk, or prior treatments.
The Company will use cleaning methods that are appropriate for the material and condition as reasonably assessed on site. However, the Client acknowledges that certain stains may be permanent, that pre-existing damage or wear may limit results, and that the Company cannot guarantee complete stain removal or restoration to an original state.
The Company will not be liable for damage arising from inherent defects or weaknesses in the materials, pre-existing conditions, or for any reaction to previous cleaning chemicals or treatments applied by third parties.
9. Health, Safety, and Waste Regulations
The Company will carry out the Services in accordance with applicable health and safety laws and with reasonable professional standards. Certain cleaning products and equipment require adequate ventilation or temporary exclusion from the treated areas. The Client agrees to comply with all guidance given by the Company in this regard and to keep children, pets, and vulnerable persons away from machinery, cables, and wet or treated surfaces.
The Company will handle and dispose of waste and wastewater arising from the Services in line with applicable waste management regulations. Where waste must be transported from the Premises, this will be done in accordance with relevant duties of care and environmental requirements.
The Client must not request the Company to dispose of hazardous waste, controlled substances, or materials outside the scope of standard cleaning waste. If such materials are discovered, the Company may suspend or modify the Service and may charge the Client for any additional handling, specialist disposal, or delay.
10. Damage, Liability, and Insurance
The Company will exercise reasonable care and skill in providing the Services. In the unlikely event of accidental damage caused by the Company’s staff, the Client must notify the Company as soon as reasonably possible and in any event within 48 hours of the incident or of becoming aware of it.
Where damage is clearly attributable to the Company’s negligence, the Company may, at its option:
Arrange for repair or professional restoration where reasonably practicable, or
Replace the damaged item with a similar item of comparable age and condition, or
Offer fair financial compensation, not exceeding the value of the damaged item at the time of damage.
The Company’s total liability in respect of any claim arising out of or in connection with the Services shall be limited to the total fees paid by the Client for the specific Service giving rise to the claim, except where liability cannot be limited or excluded under law.
The Company shall not be liable for loss of profits, loss of business, loss of use, or any indirect or consequential losses. The Company does not accept responsibility for loss or damage arising from:
Pre-existing defects or wear and tear.
Failure by the Client to follow aftercare instructions.
Discolouration, shrinkage, or damage caused by inherent faults in fabrics or fibres.
Any delay or failure resulting from events beyond the Company’s reasonable control.
11. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Service, the Client must notify the Company as soon as possible and, in any event, within 48 hours of completion of the Service. The Company will investigate the complaint and may request photographs, further information, or access to inspect the work.
Where a complaint is found to be justified, the Company may, at its discretion, offer a re-clean of the affected area, a partial refund, or other appropriate remedy. The Client agrees to give the Company a reasonable opportunity to correct any issues before seeking external remedies.
12. Use of Personal Data
The Company will collect and use personal data such as name, address, and contact details solely for the purposes of managing bookings, providing the Services, administering payments, and complying with legal obligations. Personal data will be handled in accordance with applicable data protection laws.
The Client is responsible for ensuring that the contact details provided are accurate and up to date so that the Company can communicate regarding bookings, changes, or issues with the Service.
13. Amendments to Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that particular Service. Where changes are significant and ongoing service relationships exist, the Company will take reasonable steps to inform affected Clients of the revised terms.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. Severability
If any provision or part of a provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable by a court or competent authority, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.
16. Entire Agreement
These Terms and Conditions, together with any written booking confirmation or specific service description provided to the Client, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.
By confirming a booking and allowing the Company’s staff to commence work at the Premises, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
